5 Ways to Make a Veterinary Clinic More Welcoming

Think through the small details– like what will your customers do with their pet when taking money out to pay for services? How can they keep their pet safe while waiting for their appointment and likely scrolling their smartphone? An inexpensive leash clip on the payment desk and near the sitting area will invoke gratitude in any pet owner. Also– consider selling new quality products like treats, hypoallergenic food, toys, and seasonal items at the checkout desk! 

Cleanliness is also imperative. Consider tiled floors to minimize cleanup for any animal accidents. Surfaces that are too polished can also frighten certain species. In this instance, rubber-backed mats may be a great option, as they can be hosed off easily, and are inexpensive if they need to be replaced. Your waiting area is the first impression your clinic makes on the masses, and cleanliness is key.

Also, take the opportunity and enlighten clients on what your practice is doing and any additional services you offer. Do you offer grooming, boarding, or training options? Let your clients know– and be sure to place your logo on every marketing or informational material!

Also ideally separated are the clinic practices. Build out specific areas for things like grooming, boarding, and washing, so it’s not a CATastrophe. One practice that should most definitely have its own specific area is euthanasia. Putting your pet down is a difficult practice to read about, and even harder to live through. Ensure that extra comfort and empathy are interwoven into the entire process.

In an ideal world, your practice's HVAC system can handle most odors. However, if you are located in an older building, you may need some help in this department. Covering up and eradicating pet odors is one thing, but you also want to be aware of and get rid of any smells that may upset incoming animals. Consistent cleaning and air fresheners should do the trick!